Insurance claim filing process

(a) Review your policy

• Name of insured (Customer's name)
• Name of insurer (Insurance company), policy issuing office
• Type of policy
• Period of insurance
• Details of assets covered
• Sum insured asset wise
• Perils covered
• Add-on cover
• Name of beneficiary
• Policy deductibles
• Warranties and exclusions

(b) Claim intimation to insurer with loss details

• Cause of loss
• Date/time of loss
• Place of loss
• Type of loss (total/partial)
• Lost/damaged property
• Estimated loss amount

(c) Loss survey by the insurer

• Cooperate with the surveyor and provide the necessary information/documents required by the surveyor/insurer.

(d) Claim filing with insurer

• Fill-up the insurance claim form
• Arrange necessary proofs, evidences and documents
• Submit your claim with the insurer
• Follow up and meet any additional information requirements of insurer
• Obtain claim payment